POKER DELLBALLINA

Privacy Policy

Poker Dellballina is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose personal information when you visit our offline poker venue, use our services, or interact with our website.

This policy applies to all personal information collected by Poker Dellballina, including through our poker room, card lounge, poker tables, restaurant, and website. By using our services or providing personal information, you consent to the practices described in this policy.

Effective date: 30 September 2026

About Poker Dellballina

Poker Dellballina is an offline poker restaurant located within the Henry Rous Tavern in Ballina, New South Wales. We operate a dedicated poker room, card lounge, and professional poker tables, and offer a restaurant and menu for our guests. For the purposes of this privacy policy, Poker Dellballina is the data controller for personal information collected through our venue and website.

Types of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. This may include your name, contact details (such as phone number and email address), date of birth or age verification, booking details, payment information, and any other information you choose to provide when interacting with our poker room, card lounge, restaurant, or website.

  • We may also collect information about your visits to our venue, such as dates and times of attendance, for operational and security purposes.
  • If you contact us with an enquiry or complaint, we may keep a record of that correspondence.
  • We do not collect sensitive information unless you provide it voluntarily and it is necessary for a specific purpose.

Collection Methods

We collect personal information directly from you when you interact with our venue or website. This may occur when you make a booking, sign up for poker nights, contact us by phone or email, or use our website forms. We may also collect information automatically through cookies and similar technologies when you browse our website, as described in our Cookie Policy.

  • In some cases, we may collect information from third parties, such as when a booking is made on your behalf, but we will only do so with your consent or where required by law.
  • CCTV may be in operation in our venue for security purposes, and footage may capture your image.

Purposes of Use

We use your personal information to provide and improve our services, including managing bookings for the poker room and card lounge, organising poker nights, processing payments, responding to enquiries, and ensuring the safety and security of our venue. We may also use your information to send you promotional communications about our offline poker events and restaurant offerings, where you have opted in to receive such communications.

  • We may use your information to comply with legal obligations, such as age verification and record-keeping requirements.
  • We do not sell your personal information to third parties.
  • We may use aggregated, non-identifiable data for business analysis.

Third-Party Disclosure

We may disclose your personal information to third parties in limited circumstances, such as to service providers who assist us with booking management, payment processing, IT support, or legal and accounting services. These third parties are required to protect your information and only use it for the purposes for which it was disclosed.

  • We may disclose information if required by law, such as to law enforcement or regulatory bodies.
  • We do not disclose personal information to overseas recipients unless necessary for a specific service and with appropriate safeguards.
  • Any disclosure is made in accordance with the Australian Privacy Principles.

Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical security measures at our venue, such as restricted access to areas where personal information is stored, and technical measures such as encryption and secure servers for digital data.

  • We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
  • When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
  • CCTV footage is typically retained for a limited period for security purposes.

Access and Correction

Under the Australian Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request correction if that information is inaccurate, incomplete, or out of date. You may also request that we delete your personal information in certain circumstances, subject to legal requirements.

  • To make a request, please contact us using the details provided in the 'Contact Us' section below.
  • We will respond to your request within a reasonable timeframe, usually within 30 days.
  • There is no fee for making a request, though we may charge a reasonable fee for providing access in some cases.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our site. You can control cookies through your browser settings, but disabling them may affect the functionality of our website.

  • For detailed information about the cookies we use, please refer to our Cookie Policy.
  • We do not use cookies to collect personal information without your knowledge.

Privacy Enquiries

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us using the details below. We will endeavour to respond to your enquiry promptly and resolve any issues in accordance with applicable law.

Effective date: 30 September 2026